Delivery & Returns

TO BE COMPLETED BEFORE PUBLICATION: the actual lead times provided by the supplier.

Preparation and shipping

Orders are prepared within [X] business days and then shipped from [country]. A tracking number is sent upon shipment.

Delivery time

Please allow [X to Y] business days after shipment. If delivery has not occurred thirty days after the order, you may cancel and receive a full refund.

Delivery fees

[Amount or mention of free shipping, and any applicable threshold.]

Returns and refunds

You have fourteen days after receipt to change your mind, without having to provide a reason. [Specify the chosen procedure: who bears the cost of returning the product, or refund without return upon presentation of a photo.] The refund will be issued within fourteen days following the recovery of the product or proof of its shipment.

Damaged or non-compliant product

Write to [email] with a photo and your order number. The legal guarantee of conformity applies for two years.